Terms and Conditions

Your privacy comes first when you visit our website. So we want to reassure you that we’ll always keep your information secure in line with data protection legislation.

The only time we’ll ever use your information is to gain an insight on how customers use our website – just so we know what’s working and what isn’t. We’ll explain this a bit more below, but you can be sure that we’ll never give your data to anyone else.

Giving us Your Data

As you use our website we’ll occasionally ask for some information about you.

Checking Out:

To process your orders, we will ask you for your name, shipping address, billing address, email, phone number and card details.

Making a Payment:

All payment info is handled by Shopify. They use a platform called iframe to make sure no card numbers are ever stored on our own servers.

Creating an Account:

If you’d like to make an account with us, we’ll ask you for your name, address and email. Then we’ll store this information to make any future checkouts quicker and easier for you.

We’ll also set up a temporary cookie so you can access your account. This won’t contain any personal data and will be lost when you close your browser.

Signing up for Marketing Emails:

If you’d like to get our marketing emails we’ll store your name and email address to send you things we think you’ll be interested in. You can opt out of this at any time by clicking unsubscribe at the bottom of any of our emails.

Collecting Your Data

When you visit our website we’ll automatically collect the following information:

Technical Data:

• A shortened and anonymised version of your IP address

• Browser type and version

• Operating system and version

 

Data on Your Visit:

• What pages you visit

• How long you’re on our site

• How and when you got to our site

 

 

• Page response times

• What you click on

• Any documents downloaded

• Any download errors

 

As we said before, we’ll never pass this information onto anyone else.

Using your Data

We’ll only ever use the information you give us to:

• Give you any information you ask us for

• Register you as a customer

• Put through your orders and deliver them to you

• Process your payments

• Stop fraudulent transactions

• Send you information on your account or order

• Respond to your questions or feedback

• Process your refunds

• Save your login information and screen display settings

• Recommend things we think you’ll be interested in

• Improve our website, products and your online experience

• Get in touch with you about your order, changes to our privacy policy, ask for your feedback or see if you’d like to receive our emails

 

You can ask us to delete any information if you’d prefer us not to use it.

We’ll use the information we automatically collect to:

• Troubleshoot our website

• Get statistics on how our website is being used

• Make sure content is presented in the best way

• Debugging to keep our website secure

 

We collect this data through Google Analytics and it’s not linked to you or your personal details.

Find out how Google uses your data here.

Storing Your Data

We know how important it is to store your data safely, so we make sure it’s completely safeguarded. And we’ll only ever hold onto it for as long as we need it.

We’ll never sell or share your personal information with other people, companies, institutions or authorities, unless we have to by law.

Your information comes directly to us through Shopify, a trusted hosting provider. They keep any data they process for us completely confidential – so you can be sure your information is safe.

Shopify can’t access, provide, rectify or delete any data they store for us without our permission.

You can read more about how Shopify comply with regulations here.

Accessing Your Data

If you have an account with us, you can ask us exactly what personal data we have stored and we’ll be happy to correct or delete any part of it. We’ll also change the way we use your data if you’d prefer.

Other Information

Third Party LinksFrom time to time, our pages may contain links to other websites. If you choose to click on these, please bear in mind that they’ll have their own privacy policies that are completely separate to ours.We’d suggest you check their terms before giving them your personal data.

Klarna

When using Klarna, your details will be handled in line with their own privacy policy which you can see here.

Cookies

We tend to use cookies on our website to help us see who’s visiting and when. This helps us to improve your online experience with us.If you’d rather, you can stop cookies from working in your browser. Or, download a plugin to completely block them from collecting your data.You can find out more about cookies and how they work here.

Changes to our Privacy Policy

If we make any changes to our policy we’ll update this page and send you an email to let you know.

Contact

If you have questions, concerns or you’d just like to speak to us about our privacy policy, please get in touch. We’re just at the end of the phone.You can call 07915226179, or you can email hello@arden-atelier.uk if you’d prefer.